Things not going so well in your organization? Performance improvement (HPI) an issue? Research indicates that more than 80 percent of performance problems are not caused by a lack of skills or knowledge at the process or organizational level, i.e., training is not required (ASTD). HPI encompasses many things and does not always mean that training is the solution; it cannot fix the following problems,
when: (1) inadequate information is available;
(2) a lack of motivation exists to follow through on important initiatives and processes; (3) the wrong people being hired to do the job; (4) outdated equipment, tools, processes and resources are the only things available; (5) incentive issues exists, i.e., a culture of rewarding the wrong behaviors; (6) unclear standards from the organization and management exists; (7) confusing feedback systems and examples; (8) poor work environment and culture exists; (9) management issues exists; and finally, (10) poor processes are the order of the day.
If this is the case, one may need the help of a certified professional to help to align the business goals with any proposed initiatives, training, or infrastructure upgrades; finding the root cause of any failure is a key element in finding the appropriate solution!
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